DEHRADUN: The Udham Singh Nagar The district disputes redressal fee has ordered e-commerce corporate Flipkart and a Haryana-based computer provider to pay Rs 45,000 as reimbursement to a buyer who ordered a Lenovo computer however as a substitute gained a damaged and faulty shopper instrument of Compaq,
The fee additionally ordered to pay the reserving quantity of Rs 42,974 along side litigation price of Rs 5,000.
The buyer, Lokesh Kumar, stated that he had ordered a Lenovo computer in April 2021 with whole specs and paid the cash on-line. But he used to be “shocked to receive a Compaq laptop that was old and broken”.
“I immediately placed a replacement request through the Flipkart app and also emailed the company, but to no avail,” he added.
Flipkart’s suggest Pavael Kathayat stated that since his consumer does now not promote any product and is just a internet interface that acts as an middleman, it used to be wrongfully made a birthday party. “Since the applicant is not a consumer of Flipkart, the petition against it should be dismissed,” he added.
The fee requested that “when Flipkart supplies a platform to the providers, will it now not take any motion in opposition to them for dishonest the shoppers? The buyer positioned an order for the computer with out figuring out the provider.
“Besides, Flipkart does now not supply a unfastened provider to the providers. It will get a percentage of the benefit after the deal is finished. Therefore, it’s also chargeable for deficiency in provider at the a part of the provider in addition to unfair business practices,” the court docket additional stated.
The fee ordered the reimbursement quantity and value of the instrument to be paid inside of 30 days of the order or the client can be entitled to get an passion of 8% on all of the quantity.
The fee additionally ordered to pay the reserving quantity of Rs 42,974 along side litigation price of Rs 5,000.
The buyer, Lokesh Kumar, stated that he had ordered a Lenovo computer in April 2021 with whole specs and paid the cash on-line. But he used to be “shocked to receive a Compaq laptop that was old and broken”.
“I immediately placed a replacement request through the Flipkart app and also emailed the company, but to no avail,” he added.
Flipkart’s suggest Pavael Kathayat stated that since his consumer does now not promote any product and is just a internet interface that acts as an middleman, it used to be wrongfully made a birthday party. “Since the applicant is not a consumer of Flipkart, the petition against it should be dismissed,” he added.
The fee requested that “when Flipkart supplies a platform to the providers, will it now not take any motion in opposition to them for dishonest the shoppers? The buyer positioned an order for the computer with out figuring out the provider.
“Besides, Flipkart does now not supply a unfastened provider to the providers. It will get a percentage of the benefit after the deal is finished. Therefore, it’s also chargeable for deficiency in provider at the a part of the provider in addition to unfair business practices,” the court docket additional stated.
The fee ordered the reimbursement quantity and value of the instrument to be paid inside of 30 days of the order or the client can be entitled to get an passion of 8% on all of the quantity.