Many buyers complained of being not able to go out their Sensex possibility trades on Zerodha on Friday. The brokerage company stated the orders of a few of its Kite buying and selling platform customers within the BSE Futures & Options phase have been intermittently affected however have been later resolved.
“Due to a subject with the web carrier suppliers (ISPs), the orders of a few of our customers within the BFO phase have been intermittently affected. Trading within the different segments used to be unaffected,” Zeodha said in a statement.
In an update, at around 3:30 pm, it said that the issue has been resolved.
Traders say faced losses due to the issue
However, many traders said that due to the issue, they faced losses in their trading.
“What the hell is going on in zerodha. Our client canceled order at 2:45. But execute order at 3:36pm and showing loss of 6,200. Zerodha customer care telling me I can’t do anything,” a consumer wrote on Twitter.
“Issue with dealer however who will refund our losses? Lost 1 lac 77k which is 6% of my capital,” tweeted some other consumer, tagging Zerodha, Bombay Stock Exchange and National Stock Exchange.
Many netizens echoed equivalent issues in their orders getting rejected. “Who goes to pay for that point. When we wish to go out we aren’t in a position to and now we’re seeing losses. Who will undergo this loss? a consumer requested.
Some extra reactions on Zerodha server glitch
BSE Ltd has reintroduced F&O contracts for the Sensex and Bankex indices. Traders can now industry in smaller amounts. For the Sensex F&O contracts, the lot dimension has been lowered from 15 to ten. Similarly, for Bankex index contracts, the lot dimension has been modified from 20 to fifteen.