NEW DELHI: The Directorate General of Civil Aviation (DGCA) has rebuked scheduled airways for his or her failure to behave in opposition to unruly passengers in fresh days, one thing the regulator says has “tarnished the image of air travel.” The dgca on Friday issued an advisory to heads of operations, directing them to behave as in line with regulations in such instances it took a TOI newsbreak to get Air India to behave in opposition to an drunk passenger who urinated on a senior lady citizen in trade elegance of a New York Delhi flight.
The regulator has reiterated that restraining units must be used on unruly passengers if they don’t behave themselves after caution.
“In the recent past, DGCA has noticed a few incidents of unruly behavior and inappropriate conduct by the passengers on board the aircraft during flight, wherein it is observed that post holders, pilots and cabin crew members have failed to take appropriate actions. Non- Action/ inappropriate action/ omission by the airlines towards such untoward incidents has tarnished the image of air travel in different segments of society,” the advisory says.
Reminding them of the tasks for dealing with unruly passengers, the advisory says: “Pilot in command (PIC) is responsible for the safety of the passengers and cargo carried and for the maintenance of flight discipline and safety of the members of the crew in addition to being responsible for the operation and safety of the aircraft during flight… pic responsible for assessing the situation quickly if the cabin crew can control the situation and accordingly relay this information to the airline’s central control on the ground for further action.”
Once the airplane on which unruly habits used to be witnessed lands, “the airline representative shall lodge FIR with the concerned security agency at aerodrome, to whom, the unruly passenger shall be handed over.”
The advisory says that if verbal and written warnings to the wrongdoer don’t paintings, cabin group must use retraining units “when all conciliatory approaches have been exhausted.”
Cabin group is liable for informing the passenger of the repercussion and penalties of such unruly behaviour.
Airlines must document such incidents to the DGCA. “Head of operations are hereby advised to sensitize pilots, cabin crew and director-in-flight services of their respective airlines on the topic of handling of unruly passenger through appropriate means under intimation to DGCA. Any non- compliance towards applicable regulations shall be dealt strictly and invite enforcement action,” it provides.
The regulator has reiterated that restraining units must be used on unruly passengers if they don’t behave themselves after caution.
“In the recent past, DGCA has noticed a few incidents of unruly behavior and inappropriate conduct by the passengers on board the aircraft during flight, wherein it is observed that post holders, pilots and cabin crew members have failed to take appropriate actions. Non- Action/ inappropriate action/ omission by the airlines towards such untoward incidents has tarnished the image of air travel in different segments of society,” the advisory says.
Reminding them of the tasks for dealing with unruly passengers, the advisory says: “Pilot in command (PIC) is responsible for the safety of the passengers and cargo carried and for the maintenance of flight discipline and safety of the members of the crew in addition to being responsible for the operation and safety of the aircraft during flight… pic responsible for assessing the situation quickly if the cabin crew can control the situation and accordingly relay this information to the airline’s central control on the ground for further action.”
Once the airplane on which unruly habits used to be witnessed lands, “the airline representative shall lodge FIR with the concerned security agency at aerodrome, to whom, the unruly passenger shall be handed over.”
The advisory says that if verbal and written warnings to the wrongdoer don’t paintings, cabin group must use retraining units “when all conciliatory approaches have been exhausted.”
Cabin group is liable for informing the passenger of the repercussion and penalties of such unruly behaviour.
Airlines must document such incidents to the DGCA. “Head of operations are hereby advised to sensitize pilots, cabin crew and director-in-flight services of their respective airlines on the topic of handling of unruly passenger through appropriate means under intimation to DGCA. Any non- compliance towards applicable regulations shall be dealt strictly and invite enforcement action,” it provides.