Indian Railways’ PSU, Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) has began e-catering services and products via a specifically evolved web page www.catering.irctc.co.in in addition to its e-catering app Food on Track. In a step geared toward making its e-catering services and products extra customer-centric, Indian Railways has began WhatsApp communique for the railway passengers to reserve meals via e-catering services and products. Business WhatsApp quantity +91-8750001323 has been began for the aim.
Two-stage implementation
Initially, two levels implementation of e-catering services and products was once deliberate via WhatsApp Communication. In the primary segment, Business WhatsApp quantity will likely be sending a message to the client reserving e-ticket for choosing e-catering services and products via clicking the hyperlink www.ecatering.irctc.co.in.
With this selection, the purchasers will be capable to ebook foods in their selection from the eating places in their selection to be had at stations enroute at once in the course of the e-catering web page of IRCTC with out even requiring to obtain the App.
In the following segment of the services and products, WhatsApp quantity will likely be enabled to turn out to be an interactive two manner communique platform for the client through which an AI powered chatbot will maintain all queries of e-catering services and products for the passengers and also will ebook foods for them.
To start with, WhatsApp communique has been carried out for e-catering services and products on decided on trains and passengers and in response to visitor comments and proposals, Railways will allow the similar on different trains too.
According to Indian Railways, roughly 50000 foods are being served in an afternoon to the purchasers via IRCTC’s e-catering services and products enabled via its web page in addition to app.
Two-stage implementation
Initially, two levels implementation of e-catering services and products was once deliberate via WhatsApp Communication. In the primary segment, Business WhatsApp quantity will likely be sending a message to the client reserving e-ticket for choosing e-catering services and products via clicking the hyperlink www.ecatering.irctc.co.in.
With this selection, the purchasers will be capable to ebook foods in their selection from the eating places in their selection to be had at stations enroute at once in the course of the e-catering web page of IRCTC with out even requiring to obtain the App.
In the following segment of the services and products, WhatsApp quantity will likely be enabled to turn out to be an interactive two manner communique platform for the client through which an AI powered chatbot will maintain all queries of e-catering services and products for the passengers and also will ebook foods for them.
To start with, WhatsApp communique has been carried out for e-catering services and products on decided on trains and passengers and in response to visitor comments and proposals, Railways will allow the similar on different trains too.
According to Indian Railways, roughly 50000 foods are being served in an afternoon to the purchasers via IRCTC’s e-catering services and products enabled via its web page in addition to app.
